FAQs
Orders and Payment
1. What payment methods do you accept?
We accept all major debit and credit cards, and other secure payment methods displayed at checkout.
2. Can I change or cancel my order after placing it?
Changes or cancellations can be made within 24 hours of placing your order. Please contact us as soon as possible.
3. How will I know if my order has been confirmed?
You will receive an order confirmation email shortly after placing your order. If you do not receive it, please check your spam folder or contact us.
Shipping and Delivery
1. Where do you ship to?
We currently ship across the UK.
2. How long does delivery take?
Delivery times vary depending on the product, but most orders are delivered within 5–7 business days. Custom or pre-ordered items may take longer. Specific timelines are provided at checkout.
3. What are the delivery charges?
Delivery fees vary based on the product size and delivery location. Exact fees will be calculated at checkout.
4. Can I track my order?
Yes, you will receive a tracking number once your order has been dispatched.
Returns and Refunds
1. What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items in their original packaging. Please contact us to initiate a return.
2. How do I request a refund?
To request a refund, please email us with your order details and reason for return. Once the item is received and inspected, we’ll process your refund within 5–7 business days.
3. Do you offer free returns?
At this time, customers are responsible for return shipping costs unless the item is faulty or damaged upon arrival.
Products
1. Do your products come with a warranty?
Yes, most of our products come with a 1-year warranty. Warranty details can be found on the product page.
2. Can I see the furniture in person before purchasing?
As an online store, we do not have a physical showroom at the moment. However, detailed product descriptions and images are available on our website.
3. Do you offer assembly services?
Yes, we offer optional assembly services for select furniture items at an additional cost. This option can be selected at checkout.
Contact and Support
1. How can I contact customer support?
You can reach us via email at support@thejdhstore.com or through our contact form on the website. Our support team is available Monday to Friday, 9 AM to 5 PM.
2. What if I receive a damaged or faulty item?
Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as quickly as possible.
3. Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk or wholesale orders. Please contact us with your requirements for a customised quote.